FAQs

Timber products are often shown as having two different sizes, these are the Nominal Size and the Finish Size. The Nominal Size is the size of the product before it has been processed to its Finish Size. It is always best to check which size timber you require before you place an order. Information on the finish size of the product will be in the Technical Specification of that product.

We only show a selection of our products online. If you are unable to find a product you are looking for please contact your local branch and they will be able to assist you further.

Please contact your local branch, who will be more than happy to assist you.

Images online may vary slightly from the actual products delivered due to natural variation in colour and screen resolution.

Yes. We are able to offer a number of different cutting services, from cross cutting to detailed mouldings. What ever you require please contact your local branch and they will be able to assist you further. We also offer CNC Machining services.

Our website prices aim to be competitive, discounts may be available depending on the size of your project, these can be discussed with your local branch. Our staff members and highly experienced in pricing and our branches will always aim to be competitive and will consider any other quotes you may have already.

The website will show available stock, if an item is showing as out of stock please contact your local branch who will advise when the item will be back in stock.

Yes, at The Timber Group we are committed to the responsible use of timber. We source all of our wood products from suppliers that have documented and carefully managed harvesting and re-plantation programmes in place. Further information can be found here.

We currently only deliver within the South East of England. Further information on which post codes we deliver to can be found here. If you would like to order items for delivery outside of these areas, please contact your nearest branch who will be able to help you further.

Yes, orders need to be received and signed for by the customer who places the order.

Our minimum order value is £50. Orders between £50 to £250 will have a £25 delivery charge, and orders over £250 will have free delivery. All delivery charges are excluding VAT.

Orders will be delivered kerbside only, this does include placing goods onto driveways and front lawns. Unfortunately, we cannot move goods by hand to other parts of the property or site.

If you change your mind about the product, you can notify us within 14 days and return it to us. The return may be subject to a re-stocking charge. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.

Yes, we are FORS Silver accredited. Our FORS ID is 000255-12.

Yes. Simply enter in your postcode on the basket page then select 'Collect from Branch'. We offer a pre-arranged collection service from our Ascot, High Wycombe, Hoddesdon, Maidstone, and Poole branches.

Click & Collect orders are generally ready for collection after approximately 24 hours. Earlier collection can be arranged, please contact your local branch to discuss.

Yes. All click and collect customers must provide the branch with photographic identification and the credit/debit card used to pay for the order, The branch will not release the order without the proof of ID and payment card.

Unfortunately, we are unable to allow anyone other than the original purchaser to collect the order, this includes builders, tradesmen and family members, We are sorry for the inconvenience this may cause.

The minimum order value for collections is £0.00 ex VAT.

No, we are open to the trades and the public. However, if you wish to open a trade account further information can be found here.

Please be assured that The Timber Group is committed to the online privacy of all its users and our Privacy Policy is designed to provide users of our website with a clear understanding of our data processing practices.

Yes, should you have any questions or queries regarding your order, please do not hesitate to call your local branch.

GB 713 607 454

If you are unable to find the answer to your question, please contact your local branch who will be able to assist you further.