Cookie Policy

Cookie Policy

Use of Cookies

Cookies are used to not only ensure our website functions correctly but also used to enhance your online shopping experience. They do this in the following ways:

• Improving the experience.
  • Cookies help us to remember that you have visited our site before, therefore enabling us to be more personalised, remembering your choice of branch for example.
  • We use cookies to identify those products you have put in your basket but did not finalise the purchase, making it easier to check out next time.
  • Research: sometimes we may ask you to participate in an online survey. An Independent market research company may place a cookie to ensure that you are not asked to complete the same survey more than once.
• Social sites. We use cookies from sites like Facebook to personalise your shopping experience, making the time you spend on site more efficient and tailored
• Google Analytics. Cookies help us to measure how our site is performing and which pages are most popular. With this information, we can keep improving our site and we can also ensure that we have the right stock of the right products.
• We only want to show you products that are of interest of you which is why cookies from other networks (such as Google) ensure you only see the right adverts for you.

None of the cookies used gather any personally identifiable data. They do not gather a person’s name or email address. Any data gathered in anonymised.

How to disable cookies?

You can disable or clear cookies whenever you wish. The way to do this is specific to your own browser or please visit http://www.allaboutcookies.org/manage-cookies/index.html

Please be aware that by disabling cookies from your browser it may result in a more inferior browsing or shopping experience.

What happens if I disable cookies?

This depends on the settings you chose, but the site may not operate correctly and it will be unlikely you will be able to check out because the site needs to store your choice of branch, the site may also not remember your details once you are logged in.

Cookies on this site:

Crescent

1. _utma – Used by Google Analytics for website visitor tracking
2. _utmz - Used by Google Analytics for website visitor tracking

The Timber Group

1. _cfduid - Used by the content network, Cloudflare, to identify trusted web traffic.
2. PHPSESSID – Preserves user session state across different pages
3. _ga – Registers an anonymous ID that allows tracking of how a visitor uses the website
4. _gat – Used by Google analytics to control the rate of information flow to Google
5. _gid – Used by Google analytics to distinguish between website users
6. _zlcmid – Used to preserve user states across pages and allows marketing ads
7. Ads/ga-audiences – Used by Google to track customers responding to Adwords
8. fr – Used by Facebook to allow advertising
9. tr – Used by Facebook to track user website journeys
10. UUID#[abcdef0123456789]{32} – Used by The Timber Group to preserve user details
11. Zte – Recognises a user who triggers a livechat session
12. _zlcid – Used to trigger the livechat box
13. _zlcstore – Used to trigger the livechat box
14. AWSALB – Used to trigger the livechat box at various stages of visitor website use
15. cmp649073955 – Used for ActiveCampaign visitor tracking
16. SeenCookieLawPopup – Used to register whether a visitor has seen the cookie law box
17. ud – Used to administer part of the checkout
18. Wishlist – This stores your wishlist on the site
19. RecentlyViewed – Stores your recently viewed items so you can easily navigate back to them
20. The Timber Group_basket – Stores your basket allowing you to check out