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The Timber Group
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Delivery Information

Delivery Information

Delivery Charges

Orders placed online will be delivered Monday to Friday, excluding Bank Holidays. Due to Covid-19 our estimated lead time is currently 2-5 working days. Once we have recieved your order we will contact you to discuss a suitable delivery date. Our minimum order value is £50. Orders between £50 to £250 will have a £25 (Ex VAT) delivery charge, and orders over £250 will have free delivery.

Order Value

Delivery Charge

Under £50

Below Minimum Order Value For Delivery

£50 - £250

£25 (Ex VAT)

Over £250

Free

Delivery Areas

We currently only deliver within the South East of England. Please see the table below for information on which postcodes we deliver to.

County

Post Code

London

BR, CR, E, EC, EN, HA, IG, KT, N, NW, SE, SM, SW, TW, UB, W, WC

Bedfordshire

LU, MK, SG

Berkshire

RG, SL

Buckinghamshire

HP, MK, SL

Cambridgeshire

CB

East Sussex

BN, TN

Essex

CM, CO, IG, RM, SS

Hampshire

PO, SO

Hertfordshire

AL, HP, SG, WD

Kent

CT, DA, ME, TN

Oxfordshire

OX

Surrey

GU, KT, RH, SM

 

Further Information

Deliveries will be made in a variety of different vehicles, from small vans to 26T lorries. The size of our largest vehicle is as follows:

  • 2.5m Wide
  • 9.0m Long
  • 3.3m High

Please note these dimensions are of the vehicle only, and the lorry will need space to manoeuvre. If you have any concerns with vehicles this size delivering to your property, please contact your local depot for further information, which can be found here.

Orders will be delivered kerbside only, this does include placing goods onto driveways and front lawns. Unfortunately we cannot move goods by hand to other parts of the property or site.

All deliveries must be received and signed for by the person who placed the order and must be over the age of 18. If no-one is available to take the delivery, we will contact you to rearrange the delivery. Should no-one be available to take the redelivery we reserve the right to cancel the order and refund your money, excluding any delivery costs.

 

Collection Information

You can also place an order online and collect it from your chosen branch.

The minimum order value for collections is £50 excluding VAT.

We currently offer a contactless, pre-arranged collection service from our Ascot, High Wycombe, Maidstone, and Hoddesdon branches only. All our other branches are closed for collections.

Click & Collect orders will be ready for collection after approximately 24 hours of us receiving your order.

All collections must be pre-arranged with the relevant branch – no access will be granted to the branch without prior notice. We will issue a timed slot for you to collect your goods. No access will be granted to the branch outside of these pre-arranged timed slots.

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